Privacy Policy

Effective March 31, 2014

We have made this Privacy Policy available to you to let you know what kind of personal information we collect, how it is handled, with whom it may be shared, and how you may access the data you provide to us. This policy governs how we collect, use and disseminate the personal information we collect from and about you. Our policy also describes the choices you can make about the way your personal information is collected and used. By visiting any part of our web site (the “Website”), you consent to the policies and practices described in this Privacy Policy and the Terms of Use of our Websites, which are incorporated herein by reference.

This Privacy Policy pertains specifically to your use of our website: www.paylesscorporate.com. If you visit our shopping site, www.Payless.com, you will see the Privacy Policy which governs that site, though similar to this one, is a little different. We are just as committed to your privacy but the types of information we typically collect from our customers is different from the information you might be providing here; so the policies differ. If you are a Payless associate, please note that nothing in this policy relieves you of your obligation to follow any of the Company policies to which you are subject.

In this policy we use ‘we’ to mean Payless ShoeSource, Inc. We are part of the Payless family of companies and there are details of the other members of the group here: http://www.paylesscorporate.com.

Security – Safeguarding of Your Information

We endeavor to protect against unauthorized disclosures by trying to limit access to nonpublic information to the people who need that information to do their jobs. We also inform employees within the Payless family of companies about their responsibility to adhere to our own business ethical standards and confidentiality policies. To prevent unauthorized access, maintain data accuracy and ensure the correct use of personal information, we have put in place physical, electronic and managerial procedures to safeguard and secure the confidentiality and integrity of the personal information we collect. These safeguards are designed to protect against, but are not a guarantee against, the loss, misuse and unauthorized access, disclosure, alteration and destruction of personal information.

We use technology designed to transfer information securely from your web browser to our web servers. To check the security of your connection, look for an unbroken key or a closed lock (depending on your web browser). This and a change in the first characters of the site address from “http” to “https” should alert you that this technology is active.

Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone. When you start your session in a password protected area please make sure you have a secure connection and that you log out once you have finished.

Types of Information We Collect and How We Collect It

We may collect information such as your name, email, postal address and phone number. We may combine information about you that we have with information we obtain from business partners or other companies. You may choose not to provide certain information, but choosing to do so may prevent you from being able to take advantage of many of our Website’s features.

When you submit a question to us, we may need your email address to respond, and you may also provide us with additional information to help us answer your question.

We maintain a record of your product interests and the purchases you make in our stores or on-line, and may secure information about you from our joint marketing partners or from unrelated third parties. We may also collect demographic information, and we may use mailing lists from third parties. Whenever you browse our site, we automatically receive and record information, such as your IP address, browser type, domain name and specific web pages through which you click.

We may use computer “cookies” (small files placed on your hard drive) to make your experience more efficient, convenient and personalized. Cookies are alphanumeric identifiers that enable our systems to recognize your browser and share information with your computer. Through the use of these cookies, we may automatically collect information and data, such as your IP address, browser type, domain name and specific web pages through which you click. Cookies are not required for you to browse our site, but they may be required to conduct certain interactions with us through the Website. Cookies should not contain personal data other than your IP address. The Help portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. However, cookies allow you to take full advantage of some of our Website’s features, and we recommend that you leave them turned on. By using the site you consent to our use of cookies. To learn more about cookies and how to use them visit the Help portion of your internet browser.

A Note Regarding Do Not Track Mechanisms in Web Browsers

What is “Do Not Track”? Do Not Track (DNT) is a privacy preference that users can set in their web browsers. DNT is a simple way for users to inform web services that have been integrated across the Internet (such as buttons, widgets, and other embedded features or content) that they do not want certain information about their webpage visits collected across websites when they have not interacted with that service on the page.

We (and certain third parties authorized by us) may track users’ behavior on our Site and across websites for the purpose of improving our services. This is described in the section on “How We Use Your Information” above.

When you turn on DNT in your browser, we no longer have visibility to the sites you visit after you have left our Website. We still know the site you were visiting immediately before you came to ours and we will continue to track the parts of our site which you visit. However, when you turn on DNT in your browser, we stop collecting information about your recent visits to websites that have integrated our buttons or widgets. We also stop collecting the unique browser cookie that links your browser to visits to these websites for tailoring communications to you.

We may also use third party companies to place advertising at other sites across the Internet. These advertising companies collect information about your visits to our Website or interaction with our email through the use of “web beacons”. This technology allows them to use information about your visits to this and other web sites to help us serve you better. We also use web beacons to review how visitors navigate the Website or interact with our email advertising. If you would like more information about this practice, and your choices and they relate to this practice, please contact us. To provide location-based services on our Website and through any mobile applications we use we may need to capture and record location data regarding your use of the Website or mobile applications and your travels to provide location-related functionality (“Location-Data”). We may link that Location-Data to other information that you provide to us or that may be accessed in connection with your use of the Website or the mobile applications. Your use of, and our ability to offer functionality through, the Website or mobile applications is then enabled through our use and disclosure to third parties of Location-Data and associated information.

How We Use Your Information

Our primary purpose for collecting personal information is for us to provide you with a safe, efficient and beneficial experience. We may use your personal information for the purpose of improving our services and our Website’s contents or mobile application layout and functionality; to inform you about service updates;; to verify information; to improve our services, or for any other purpose disclosed at the point of collection. We may also use your information to provide services and support that you may request, as well as to correct problems and resolve disputes.

When you browse our Website or interact with us online, the information recorded and collected automatically, such as your IP address, browser type, domain name and specific web pages through which you click, is used in aggregate to help us look for trends so that we can improve our Website and your browsing experience. These statistics may also be used in communications, such as our annual report, but we do not identify individuals in these communications.

We may use your personal information to send you information. These communications may be sent via email, postal mail, telephone text message, or through a mobile application. You always have the choice to opt-out of receiving these communications.

We may also use the information we collect on our Website as necessary to comply with legal requirements, to enforce the Website terms of use, to prevent fraud, to co-operate with law enforcement and regulatory authorities and to stop other prohibited, illegal or harmful activities.

We share information across the Payless family and we may use servers and resources of other members of the group to process your data. Our main servers are in Topeka, Kansas, USA and it is likely that your data will be held on servers there and at other Payless locations around the world. When you provide us with your personal data, you acknowledge that this information may be stored and processed on servers located outside the European Economic Area (‘EEA’) and you consent to your personal data being exported outside the EEA and being stored and processed at our discretion on any of Payless’ servers wherever located.

Our Disclosure of Your Information

We may combine your information with information we collect from other companies (such as demographic data) to improve and personalize our services. We may also use third-party companies to assist in collection and analysis of data collected through the use of web beacons.

We may share your personal information with affiliated companies that are subject to privacy policies consistent with this policy.

We may also share your personal information with outside companies that perform services specifically for the Payless group. We may employ independent contractors, vendors and suppliers to provide specific services and products. They may sometimes have access to information collected by us, including your personal data, in the course of providing products or services to us. In those situations, the outside company is performing work for us, and we take appropriate steps designed to ensure that your personal information is used only to provide the services requested by us.

We may also disclose that personal information to third-parties to whom you explicitly ask us to send your information.

If we sell or buy any business or assets (in whole or in part), we may disclose your personal data to the prospective sellers or buyers of the business or assets and their advisors. If Payless or some of its assets are acquired by a third party, the data held will be one of the transferred assets. Similarly, your personal information may be passed on to a successor in interest in the event of a reorganization, reconstruction, liquidation, bankruptcy or administration. It may be that any buyer or successor buys all or only part of our business. It may also be the case that they are not in the same line of business as us. If this is the case we will expect them to observe the terms of this privacy policy.

We reserve the right to release personal information about you when we believe release is appropriate to comply with the law, in response to legal process and law enforcement requests, to enforce or apply our Terms of Use and other agreements, or to protect our rights, property, safety or other interests those of our parent company, affiliates and shareholders, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.

Any personal information shared via any mobile application or on another website (such as Facebook, YouTube, Google+ or Twitter) may become public information. We cannot control the use of information disclosed in public forums, such as forums, bulletin boards, blogs, chat rooms, and networking functions of mobile applications. You should exercise caution when disclosing information in these public areas, especially your Location-Data, and be careful how you disclose your Personal Information. Content posted in public areas of our mobile applications, including advice and opinions, represents the views and is the responsibility of those who post the content. We do not necessarily endorse, support, verify, or agree with the content posted. If you have any questions or comments about any content on our mobile applications please contact our Customer Service Center.

Safe Harbor

We comply with the US Department of Commerce’s Safe Harbor program to cover the transfer of data to the US from the European Union and Switzerland. Payless has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. You can learn more about this program and see the information we have filed with the Department of Commerce here http://export.gov/safeharbor/

How We Protect Kids’ Privacy On-Line

Our Website is a general audience website and it is our intention that our Website should be used only by persons over age 13. We are concerned about the safety of children when they use the Internet and will never knowingly request personal information from anyone under the age of 13. If the parent or guardian of a child under 13 believes that the child has provided us with any personal data, the parent or guardian of that child should contact our Customer Service Center and ask to have this personal information deleted from our files. If we otherwise obtain knowledge that we have personal information about a child under 13 in our files, we will delete that personal information from our existing files so that it is not in retrievable form.

Links to Other Websites and Services

Our Websites may contain links to other sites. You should review the policies of those sites before providing any personal information, as we do not control their privacy policies or practices. Our Websites provide links solely for the convenience and information of our visitors.

How You Can Review and Change Your Personal and Contact Information or Make General Inquiries

We provide individuals with reasonable access to their personal data. You can contact us in order to have it corrected, amended or deleted where it is inaccurate or inappropriate for the specified purposes of processing.

Send us an email at: CustomerService@csr.payless.com

Call us at: 1-877-474-6379 (Toll-free in U.S. and Canada)

7:30 AM – 8:00 PM CST Monday – Saturday

9:30 AM – 8:00 PM CST Sunday

Write to us at: Payless ShoeSource Customer Service

3231 SE Sixth Avenue

Topeka, KS 66607

If you receive promotional emails, marketing communications, text messages or other communications from us and you wish to stop receiving the materials, please let us know by contacting us at any of the addresses or phone numbers listed above; you may also opt out by visiting us on the Internet at https://www.payless.com/store/campaign/webunsubscribe.jsp or, at the bottom of each email that you receive from us, you will find information about removing your name from our list. If you ask us to remove your name and address from our list, we will maintain your name in a “do not contact” file to ensure that we can honor your request. Text messages from us also contain a STOP or unsubscribe feature that you can use to prevent any further text message marketing messages from us. It may take up to 10 days to process your email or text message request, and 6-8 weeks to process your postal mail request, during which you may continue to receive communications from us. If you are concerned that we have not acted in accordance with our privacy policy please contact our Privacy Officer. Our Customer Service team can give you his contact details. In the unlikely event that you still have an unresolved issue after we have looked into any complaint, if your data was transferred to the US from the European Union or Switzerland under the Safe Harbor program you may also contact our dispute resolution service, operated by NIPC an independent arbitration service based in Europe. Our Privacy Officer can give you the details of this service on request.

Applying for a job online

If you use the website to apply to work with us, we will use the information you supply to process your application and to monitor recruitment statistics. As a global business we may transfer your details outside of your home country and to other companies in the Payless family. Where we want to disclose information to a third party, for example where we want to take up a reference we will not do so without informing you first unless the disclosure is required by law. Personal information about unsuccessful candidates will be held for up to 12 months after the recruitment exercise has been completed, it will then be destroyed or deleted. We retain de-personalized statistical information about applicants to help inform our recruitment activities, but individuals should not be identifiable from that data.

Once a person has taken up employment with us, we will compile a file relating to their employment. At that stage we will give more details about how we hold employee data.

Notice to California Residents – Your California Privacy Rights

In addition to other rights described in this Privacy Policy, if you are a California resident with whom we have established a business relationship and whose personal information (for instance name, address, email address, age, occupation, education) we have disclosed to third parties for the third-parties’ direct marketing purposes during the preceding calendar year, you shall have the right, subject to certain exceptions and our offering you the choice not to have your personal information shared as described above, to receive the following information within thirty (30) days’ of receipt of the request: (1) a list of the categories of personal information disclosed to such third parties during the immediately preceding calendar year; and (2) the names and addresses of the third parties that received the personal information during the preceding calendar year. All requests for such information must be in writing and sent to: Attention: Payless ShoeSource Customer Service, 3231 SE 6th Avenue, Topeka, KS 66607, USA.

Amendments to Our Privacy Policy

We reserve the right to change our Privacy Policy as our business changes. If our policy changes in the future, we will post an updated privacy policy on our Website. You can tell if this policy has changed by checking the revision date that appears at the end of this policy. If you would like a permanent record of this privacy policy please print a copy.

This Privacy Policy was last updated on March 31, 2014.